Interview with Greg Atkinson (@gregatkinson)

Interview with Greg Atkinson (@gregatkinson)


Thank you so much for joining us! Can you tell us a story about what brought you to this specific career path?

I started consulting with large churches and evaluating how they welcome guests. I looked at everything from their online presence, parking lot, facilities, restrooms, Children’s spaces, and their auditorium. I evaluated how they made people feel, especially new people. This is what is known as a church secret shopper. Now I’m a secret shopper for businesses like restaurants, hotels, and more. My passion is the guest or customer experience. I’ve been doing this since 2005 and have worked with over 200 churches and businesses..

Can you share the most interesting story that happened to you since you started doing this?

When I evaluate an organization, I look at their security. This has led to some interesting things like getting background checked and nearly arrested by the police!

Which tips would you recommend to your colleagues in your industry to help them thrive and not “burn out”?

See each organization as a new experience and a blessing. Covid was tough on everyone. Be an example of excellence, not perfection.

None of us can succeed without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story? 

Billy Hornsby. He was my boss and mentor in 2009 and he encouraged me to start my secret shopper consultation company and gave me my first endorsement.

How have you used your success to bring goodness to the world?

I help people feel welcome, seen, known, appreciated, and accepted just as they are.

Do you have a favourite “written Quote”? Can you share a story of how that was relevant to you in your life? 

In the first sentence of Rick Warren’s bestselling book The Purpose Driven Life, he writes, “It’s not about you.” I’ve given my entire nearly 30 year career in the service of others.

How can our readers follow you on social media? 

I’m @GregAtkinson on Twitter, Instagram, Linkedin, and YouTube. And I’m @thegregatkinson on Facebook.

Anything specific you’d like to have mentioned in the article? 

I’m the author of the bestselling books Secrets of a Secret Shopper and the Hospitality Ministry Handbook for Volunteers.